Refund and cancellation policy

Last updated October 21, 2026

Passes are digital and start working the moment you pay, so sales are final, except in the three cases below.

When you get a refund

1. Duplicate charge. You were charged more than once for the same pass. We refund the extra charges in full.
2. Access doesn't work. You paid but the pass didn't turn on, and we couldn't fix it within 48 hours of you contacting us. Full refund.
3. Unused within 7 days. You ask within 7 days of paying and haven't used any paid feature yet: no full-length test or topic drill started, no AI interview feedback beyond the free answer, and no alerts beyond the free one. Full refund.

Otherwise there are no refunds, including for partial use or if you change your mind after using paid features.

How to ask

Email support@hardhatpath.com from the address you signed in with. Include the date of the charge and the last four digits of the card. The charge may appear on your statement as Proprofiles. We reply within 2 business days.

How long it takes

Approved refunds go back to the original card through Razorpay within 5–7 business days. Your bank may take another 5–10 business days to show it. Refunds are in US dollars. We can't refund currency conversion or foreign transaction fees your bank charged.

Cancellation

Passes are one-time payments for 12 months. Nothing renews, so there's nothing to cancel. When a refund is approved, the pass it paid for ends.

Upgrades

When you upgrade, you pay the difference. A refund on an upgrade covers the amount you paid for that upgrade.